Odisha Hosting - Frequently Asked Questions

Why should you host at Indian Datacenter ?

• Faster Site loads ( You don't have to wait in front of the browser for the page loading)
• Faster speeds to access all applications including E-mail and attachments .
• You can now host Indian Government sites which required this to be hosted in India itself.
• Best response time for India Centric Portals and visitors . A significant boost to local visitors' browsing experience.
• Better opportunities in the market because of local hosting.

How soon can I expect the account get setup after I sign up?
The shared account is setup within one hour of payment is completed. For reseller hosting, it is done in 5-6 hours. For VPS hosting, it may take upto 48 hours.

What kind of support is available ? What is the response time
Odisha Hosting will provide 24x7x365 support with 100% availablity of power with 99.9% network uptime. Please find our SLA . We primarily provide support through our help desk that is avialable inside the client area. Support is our key to our business. Hence we guarantee ONE HOUR RESPONSE to your support ticket with resolution maximum within 24 hours.

What are the services included in plans?

Is it possible to get a customized plan rather than the price quoted in the website?
Yes, that is absolutely possible . Please write to sales [AT] odishahosting.in for a custom quote

What type of hardware are you using?
All our Servers are are running under High end Hardwares with Dual Quad Core Xeon/Nehalem Processor. For performance and disk failure we use redundant RAID-10 HDD on all of our servers.

What are the mode of payment you accept for signup ?
At this moment we accept the following mode of payment

• Paypal online payment in USD.
• Bank deposits/Wire Transfer in INR to our account via any HDFC Bank Location in India.
• DD/Checks in INR sent to our address.

Please note that in case of DD/Checks, account will be setup only after the DD/Checks is credited to our account. Please find various Payment Options for more information.

What are the control panels with which you provide webhosting service.
Currently we are offering Cpanel for Linux based hosting. Cpanel is one of the leading control panel for Linux hosting. We offer Parallels' Virtuozzo Power Panel for managing VPS via web interface.

Can I upgrade or downgrade my plan?
Yes.

Is my site backed up and how often?
It is the clients responsibility to do all back ups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. Unless otherwise stated in any specific plans we are NOT held liable in any way for any files, money, time, effort, etc. lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not.